# Webstudio Support Process ## Account upgrades If you're looking to upgrade your account and wish to receive a credit for any previous purchase, follow the below steps: * Visit * Select the "Existing Lifetime Customer, Click here" text as illustrated below. ![](/files/ZUUg0SJrA8IF4ZDqDKXx) * Fill out the upgrade request form. ## RocketHub account issues If you're having trouble with an activation through a RocketHub purchase, please reach out to RocketHub support directly. They can issue you a new activation code. ## AppSumo account issues If you're having trouble activating your AppSumo license please read [this article](https://github.com/webstudio-is/webstudio-community/blob/main/docs/errors/appsumo-redemption-failed.md). ## Any other type of support All other support is run directly via our community. We have a thriving community of creators who are always around to help out new members. The core Webstudio team also monitors the community posts daily. You can join the Webstudio community anytime from [here](https://wstd.us/community). ## Related * [Account Limits](/misc/account-limits.md) – View domain and pageview limits for different plans * [AppSumo Redemption Failed](https://github.com/webstudio-is/webstudio-community/blob/main/docs/errors/appsumo-redemption-failed.md) – Troubleshoot AppSumo activation issues * [FAQs](/basics/faq.md) – Common questions and answers about Webstudio * [Roadmap & Links](/basics/roadmap-and-links.md) – Official links and community resources --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.webstudio.is/misc/webstudio-support-process.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.